Raise a grievance as a community member.

Anyone in the places we operate — Bagru, Srinagar, Florence, Sydney, Riga, Dharamshala. Anonymous or named — both are protected from any form of retaliation.

Good grounds, from this group

Local environmental impact of operations — water, dyes, waste
Employment practices in the cluster
Impact on craft heritage and community life

While it is open

Acknowledgment with a reference number within 5 business days
Acceptance or decline, in writing, within 10
A status update at least every 10 business days while open
The outcome and confirmation of closure, in writing

3.1.3

Raising this in good faith can never be held against you — no impact on payouts, orders, contracts or standing. Retaliation is itself grievable.

Full procedure, grounds and response commitments: the grievance hub →

eGrievance form — community

Prefer not to use the form? Mail hi@jaalyantra.com or write to the registered office in Riga, marked “Grievance”.

Not your group? Raise as:

(a) Workers →(b) Suppliers →(c) Customers →(d) Investors →(f) The environment →