Grievance procedure · Stakeholder group (c)
Raise a grievance as a customer.
Buyers and brands who purchase through the platform's storefronts. Anonymous or named — both are protected from any form of retaliation.
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Buyers and brands who purchase through the platform's storefronts. Anonymous or named — both are protected from any form of retaliation.
Raising this in good faith can never be held against you — no impact on payouts, orders, contracts or standing. Retaliation is itself grievable.
Full procedure, grounds and response commitments: the grievance hub →
Prefer not to use the form? Mail hi@jaalyantra.com or write to the registered office in Riga, marked “Grievance”.