01OverviewOne OS for your atelier — design, produce, supply, sell.02WholesaleSource verified inventory, sell sustainable.03E-commerceA storefront with the truth on every SKU.04Sell on AIYour store, addressable by agents.05IntegrationsWhatsApp, Instagram, and the rails between.

Grievance procedure

Raise it safely. We will answer.

The public grievance procedure of Kind Health Tech SIA under B Corp PSG 3.1 — how any stakeholder can raise a grievance, exactly what happens next, and the protections that make raising one safe.

3.1.1 · Form on this page3.1.2 · Grounds, steps, deadlines3.1.3 · Zero retaliation3.1.4 · Answered, always

How to raise one

3.1.1 · Easily accessible

Six ways in — one per stakeholder group.

Each stakeholder group has its own grievance form, pre-tagged so the matter lands on the right review track. Prefer mail or post? Those work too.

aWorkers

Workers

Pay, conditions, safety, credit for your work. Anyone who works for Kind Health Tech — employee or contractor, in any location.

Raise as workers →

bSuppliers

Suppliers

Payouts, terms, credit for your craft. Artisans, ateliers and material suppliers on the platform.

Raise as suppliers →

cCustomers

Customers

Claims, quality, pricing. Buyers and brands who purchase through the platform's storefronts.

Raise as customers →

dInvestors

Investors

Reporting integrity, governance. Current and prospective backers of the company.

Raise as investors →

eCommunity

Community

Local impact, heritage, livelihoods. Anyone in the places we operate — Bagru, Srinagar, Florence, Sydney, Riga, Dharamshala.

Raise as community →

fThe environment

The environment

Practices, claims, materials. Anyone who witnesses an environmental breach in our operations or our partners'.

Raise as the environment →

Not a form person?

Mail

grievances@kindhealth.com

Post

Kind Health Tech SIA, Registered office, Riga, Latvia — mark it 'Grievance'

Officer

Saransh Sharma, Director (Founder & CEO) — escalates to the Board where he has a conflict of interest

The procedure

3.1.2 · Grounds, steps, deadlines

What we accept, and what happens next.

(a) · Grounds for accepting

Grounds for accepting a grievance

We accept a grievance when the matter meets these tests. You do not need proof to raise one — a clear account is enough to start.

It touches our purpose commitments or a stakeholder interest documented on this site
It concerns our conduct, the conduct of an atelier or partner acting for us, or claims made on our platform
It is something within our influence to review, remediate or change

How a resolution is facilitated

Resolutions are chosen to fix the harm, not to close the ticket.

Direct remediation — corrections, repayments, contract or listing fixes
Mediation — between the complainant and the affected party, where both must agree the fix
Policy change — where the grievance points at a rule, the rule gets reviewed
Board escalation — conflicts of interest, appeals, and anything touching the purpose go to the Board

Every grievance is logged. The log is reviewed quarterly by the Board and annually as part of the purpose review.

(b) · Process steps and targeted deadlines

01
Acknowledged 5 business daysReceipt is confirmed and a reference number is issued. Anonymous grievances are logged with the same reference discipline.
02
Assessed 10 business daysThe grievance officer checks the matter against the grounds and accepts or declines it. A decline always comes with written reasons.
03
Resolved 30 business days (target)The officer facilitates a resolution — remediation, mediation or a policy fix — with a status update at least every 10 business days while it stays open.
04
Closed & confirmed At resolutionYou receive the outcome in writing, the reason for it, and confirmation that the grievance is closed.
05
Appeal 15 business daysIf you disagree with the outcome, the Board reviews it at its next meeting. The officer never adjudicates a grievance about himself.

Protection from retaliation

3.1.3 · Zero retaliation

Raising a grievance must never cost you anything.

These controls apply from the moment a grievance is raised — through the form, by mail, or by post.

Zero tolerance

Retaliation is itself a grievable offense and triggers an immediate Board-level review.

Anonymous by design

The form works without a name or email; postal submissions need no return address.

Need-to-know identity

Where you identify yourself, only the grievance officer sees who you are.

No consequences

No impact on payouts, orders, contracts, listing or standing for raising a grievance in good faith.

Officer with a firewall

Grievances about the officer — or the founder — go straight to the Board.

Our response commitment

3.1.4 · Answered, always

Every grievance gets an answer.

(a) · Accepted

If accepted — communicated at every step

Acknowledgment with your reference number
The acceptance decision, in writing
A status update at least every 10 business days while the grievance is open
The outcome and the reason for it, with confirmation the grievance is closed

(b) · Not accepted

If not accepted — explained, in writing

If we do not accept the issue as a grievance, you receive the reasons in writing within the same 10-business-day deadline — together with the route to have the Board look again.

3.1.1The company publishes a grievance form on its webpage or has another easily accessible way for stakeholders to raise a grievancePersona forms (a)–(f), below

3.1.2The grievance procedure explains grounds for accepting a grievance, process steps and targeted deadlines, and how a resolution is facilitatedThe procedure

3.1.3The company describes the processes and controls protecting stakeholders who raise grievances from any form of retaliationProtection from retaliation

3.1.4The company responds to grievances by communicating each step and outcome to the complainant, or explains why it was not acceptedOur response commitment

Every grievance — named or anonymous, by form, mail or post — is logged, tracked to a written outcome, and reviewed by the Board quarterly.

Published in fulfilment of B Corp Certification requirements — Purpose & Stakeholder Governance 3.1 (Criteria 3.1.1–3.1.4). Kind Health Tech is a candidate for certification, not yet a Certified B Corporation.

Stakeholder governance →Purpose statement →hi@jaalyantra.com