Good grounds, from this group
- Dye or water discharge at partner ateliers
- Inaccurate environmental claims on any product
- Materials misrepresentation
- Waste handling violations
While it is open
- Acknowledgment with a reference number within 5 business days
- Acceptance or decline, in writing, within 10
- A status update at least every 10 business days while open
- The outcome and confirmation of closure, in writing
3.1.3Raising this in good faith can never be held against you — no impact on payouts, orders, contracts or standing. Retaliation is itself grievable.
Full procedure, grounds and response commitments: the grievance hub →
fGrievance form — the environment
Prefer not to use the form? Mail hi@jaalyantra.com or write to the registered office in Riga, marked “Grievance”.